Help Center

PRODUCT QUESTIONS

Why You need Nailspiracy?

The benefits of using Nailspiracy products are tailored towards professionals:

  • Professional Orientation: Our products are designed with professionals in mind. We understand the demands of your work and have crafted solutions that meet your needs.

  • Extended Manicure Duration: Our base coats offer exceptional longevity, allowing clients to enjoy their manicures for 3-4 weeks. This not only enhances client satisfaction but also bolsters your reputation as a skilled nail technician who delivers lasting results.

  • Enhanced Client Satisfaction: Longer-lasting manicures mean happier clients. Offering extended wear showcases your expertise and dedication to quality, fostering client loyalty and positive word-of-mouth recommendations.

  • Specially Crafted Tools: Our tools are meticulously designed for professionals who engage in prolonged work hours. They're engineered to maintain sharpness over an extended period, ensuring you can work efficiently without frequent replacements.

  • Cost Savings: Investing in high-quality tools ultimately saves you money in the long run. Our durable tools minimize the need for frequent replacements, allowing you to allocate your budget more efficiently.

Choosing Nailspiracy means embracing products that prioritize professionalism, durability, and client satisfaction—empowering you to excel in your nail technician career while maximizing your returns.

Why clients adore Nailspiracy?

Clients adore Nailspiracy for several compelling reasons:

  • Gentle Curing Process: One standout feature is that Nailspiracy products don't cause a burning sensation during the curing process. Unlike many other brands, our products prioritize your comfort, ensuring your nail experience is pleasant and pain-free.

  • Extended Manicure Longevity: Nailspiracy delivers more than just a manicure; it offers longevity. Our products are formulated to provide enduring results, allowing you to enjoy your manicure for an extended period.

  • Vegan and Cruelty-Free: We take pride in our commitment to ethical practices. Nailspiracy products are vegan and cruelty-free, embodying our dedication to the well-being of animals and our planet.

  • No HEMI Monomer: Nailspiracy products stand apart by excluding harmful HEMI monomers. This commitment to health and safety ensures you're using products that are gentle on your nails and your overall well-being.

  • Odorless Experience: Say goodbye to strong, unpleasant odors that are often associated with nail products. Nailspiracy's formulas offer an odorless experience, enhancing your comfort during the nail care process.

When you choose Nailspiracy, you're selecting more than just nail products; you're embracing a brand that prioritizes your comfort, sustainability, and the overall health of your nails. Our commitment to quality and ethical values makes Nailspiracy a beloved choice among clients who seek exceptional nail care experiences.

ORDERING & DELIVERY

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at nailspiracy@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via nailspiracy@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

RETURNS

Can I return or exchange an item?

All sales are final.

nailspiracy@gmail.com

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via nailspiracy@gmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.